Cancellation and refund policy

The User has the right to unilaterally cancel the ordered and paid Transfer by sending an email to the Service´s customer support service at [email protected] or by using to his personal account, where he can cancel the transfer.
After the User cancels a paid or partially paid transfer, the money is credited to his special account, which he can manage in his personal account. The User can pay from this account for any other transfer or pay for a part of a transfer, send money to charity or return this money to his current bank account.
The Company undertakes to refund fully the Client´s payment transferred to the Company’s account as a full or partial payment for the Transfer, in case of receiving a cancellation order from the User. Cancellation of the Transfer by the User specified in clause 5.1. is possible no later than 24 hours before the agreed time of the Transfer, and cancellation of the transfer for a bus with 49 passenger seats or more, a bus with 30 passenger seats or more, a minibus, VIP vehicles and VIP Minivans is possible no later than 48 hours before the agreed time of the Transfer.
The Company undertakes to refund fully the Client´s payment transferred to the Company’s account as a full or partial payment for the Transfer, in case of cancellation of the Transfer by the Carrier or due to a fault of the Service.
In case the Client unilaterally cancels the Transfer less than 24 hours, and in some cases less than 48 hours before the agreed time of the Transfer, the refund of the amount transferred to the account as a payment of the Transfer fee shall not be made.
In case the Client or another passenger on whose behalf the Client has made a booking did not appear at the agreed place of the beginning of the Transfer (within 60 minutes at the airports or within 15 minutes at all other places) since the moment of the agreed start of the Transfer, full or partial payment will not be returned to him/her.
The User agrees that when paying the cost of the transfer, he/she might be additionally charged additional fees and commissions of payment systems in accordance with the relevant agreements between the Company and the bank and/or the Company and the payment system, and the amount of the payment might be deducted from his bank/credit card account in a currency other than the currency of payment selected by the User, if the payment in a certain currency and/or mandatory conversion is compulsory by the terms of the bank and/or payment system, by which the payment has been made.