User Agreement

An Agreement between the User (Customer) and the booking system TransfersBooking
1.1. The booking service TransfersBooking belongs to the company European Consulting Group s.r.o. shorten ECG s.r.o. (Slovak Republic) Ltd., available at: (hereinafter referred to as “Service”) at the conditions that are currently being presented in this Agreement . This Agreement becomes valid since the moment when the Customer expresses his/her agreement with its conditions in the order, mentioned in the article 1.2.
1.2. Starting to use the Service, the User accepts the terms of this Agreement in full, without any exceptions. In case of disagreement of the User with any of the articles of this Agreement, the User is not entitled to use the Service. Activation by the User of any of the sections of the TransfersBooking reservation system means the expression of his/her consent with the offers presented in these sections. The User’s activation of the “Terms of Use” section of the website equals his/her acceptance of the offered services, thus it equals the User´s final consent with all the terms of this Agreement and its signing by both parties.
1.3. The Company has the right to make changes to this Agreement without any special notice. The new edition of this Agreement takes effect from the moment it is posted on the Internet at the website The notification about the changes made to this agreement will be sent to the User to the email address he/she specified during registration process to the Service.
Terms and expressions mentioned in this Agreement.
2.1. “To book” means: make a reservation.
2.2. “Content” means: texts, documents, information, data, articles, images, photographs, software, applications, videos, and any other materials available on the Site. “Content” also includes trademarks and services.
2.3. “Trademark”: a trademark, brand name, service mark, product design, logo, graphic symbols or pictograms.
2.4. “User” or “You” or “Client”: these terms refer to website visitors and/or persons booking through the TransfersBooking website and it means a person registered on the Site.
2.5. “Customer zone” means the section of the site TransfersBooking, containing information about the registered user and his bookings on the site; it is available to the registered user by using a private secret password.
2.6. “TransfersBooking Booking Service” is a website available at (hereinafter referred to as “Service”).
2.7. “The Company” is a legal entity European Consulting Group s.r.o. shorten ECG s.r.o. (Slovak Republic) Ltd.
Terms of use of the Service, rights and obligations of the parties and limitations of liability.
3.1. The Service provides the User with the opportunity to search for a provider of private transport services and rental of vehicles with a driver (hereinafter referred to as “Transfers”) in the list of partner organizations (hereinafter referred to as “Carriers”) with which the Company has entered into relevant agreements.
3.2. After using the Service and finding the Carrier, the User further concludes a paid service agreement with the Carrier, and not with the Company.
3.3. The company acts as a booking agent. As such, we are not responsible for the actual provision of services. Our scope of responsibility is limited to the publication of information on our Site about the Services provided by a Transport company, a Carrier; passing the information about your booking to the transport company, the Carrier and informing you about any possible changes of the conditions of your booking. We are not responsible for any information about the transfer, which we faithfully pass to you. We are not responsible for any illnesses, injuries, death or loss of any kind. We are also not responsible for lost, damaged or stolen luggage or personal belongings carried by you or by the Transport Company. Any claims for damages, injuries, illnesses or death must be filed with the Transport Company or might be reimbursed according to the terms of your insurance. We accept liability to you only for claims, the cause of which is exclusively our negligence.
3.4. The responsibility of the Company is limited to the obligation to provide the User accurately the information received from the Carrier, and also to transfer to the Carrier a prepayment or full payment for the transfer received from the User. The Company is not responsible for the accuracy of the information passed to the User, as well as for the proper and conscientious fulfillment of obligations by the Carrier under the agreements between it and the User.
3.5. The User understands and agrees that the Company is not liable for any damages, including possible lost profits and material damage, related to the Service, or otherwise caused by the use of the Service.
3.6. Relations created between the User and the Company in the process of using the Service are described solely by this Agreement. Nothing should be considered an indication that the Company and the User have concluded or are about to enter into any other agreement or have rights and obligations to each other under any other agreement.
3.7. The TransfersBooking service, its owners and partners give the User the right to download, print and use the information provided on this website for personal, non-commercial use only. Any actions with the site’s infrastructure and its contents, contrary to the goals and objectives for which TransfersBooking was created, any citation of materials presented on the site, links to the site and information located on it, or other use of the site for commercial purposes is possible only with the written consent of the company.
3.8. The User agrees that he/she will not use a “robot”, “spider” or any other automated program to collect information in order to access the data of the Service or copy the data of the Service. The User also agrees that he/she will not use any software that can harm the site or disrupt its normal operation.
The User also agrees:
3.9. Not to make any speculative, fake or fraudulent bookings or any bookings for the purpose of obtaining his/her own profit;
3.10. Not to take any actions that would cause or may cause, from our point of view, excessively or disproportionately large Service load;
3.11. Not to give direct links to any part of this Service without our written permission, or not to create “mirrors” or otherwise transfer any parts of this Service to other websites without our prior written consent;
3.12. Modify, translate into any language or computer language, or create a secondary product from the Content or any part of this Service;
3.13. Reverse design of any part of this Service; or offer for sale, sell, provide or license any part of this Service in any possible way to third parties.
3.14. The User agrees to use this Service only for legitimate bookings for himself/herself or others, by whom he/she is legally authorized to perform these actions and these other persons will be informed of the conditions of the bookings he/she will perform on their behalf, including all the rules and restrictions applicable to bookings.
Payment for the Transport Services.
4.1. After using the Service and having found the necessary Transfer, the User pays the cost of the Transfer, using the preferred payment method for the User from the ones offered by the Company, to the account of the Company, acting as the Carrier's agent for collecting payments and searching for clients.
4.2. The User pays, at his choice, 20 or 100 percent of the cost of the transfer as a prepayment for the service to the account of the Company acting as a carrier´s agent for collecting payments and finding customers. And in some cases, only 100% payment specified in clause 4.4 of this agreement. This money transfer shall not be perceived as an evidence of a fee for using the Service, nor as a payment for any other possible services provided by the Company, neither entering into relationships with the Company, other than described in this Agreement. The User shall transfer the remaining cost of the Transfer or rental of a vehicle with a driver to the Carrier immediately upon completion of the Transfer by any method agreed with the Carrier (cash or non-cash: by using the Service).
4.3. The User agrees that when paying the cost of the transfer, he/she might be additionally charged additional fees and commissions of payment systems in accordance with the relevant agreements between the Company and the bank and/or the Company and the payment system, and the amount of the payment might be deducted from his bank/credit card account in a currency other than the currency of payment selected by the User, if the payment in a certain currency and/or mandatory conversion is compulsory by the terms of the bank and/or payment system, by which the payment has been made.
4.4. The user pays 100% of the payment for transfer services for the following vehicles: bus for 49 passenger seats or more, bus for 30 passenger seats or more, minibus, VIP vehicles and VIP minivan.
Cancellation and refund policy
5.1. The User has the right to unilaterally cancel the ordered and paid Transfer by sending an email to the Service´s customer support service at [email protected] or by using to his personal account, where he can cancel the transfer.
5.2. After the User cancels a paid or partially paid transfer, the money is credited to his special account, which he can manage in his personal account. The User can pay from this account for any other transfer or pay for a part of a transfer, send money to charity or return this money to his current bank account.
5.3. The Company undertakes to refund fully the Client´s payment transferred to the Company’s account as a full or partial payment for the Transfer, in case of receiving a cancellation order from the User. Cancellation of the Transfer by the User specified in clause 5.1. is possible no later than 24 hours before the agreed time of the Transfer, and cancellation of the transfer for a bus with 49 passenger seats or more, a bus with 30 passenger seats or more, a minibus, VIP vehicles and VIP Minivans is possible no later than 48 hours before the agreed time of the Transfer.
5.4. The Company undertakes to refund fully the Client´s payment transferred to the Company’s account as a full or partial payment for the Transfer, in case of cancellation of the Transfer by the Carrier or due to a fault of the Service.
5.5. In case the Client unilaterally cancels the Transfer less than 24 hours, and in some cases less than 48 hours before the agreed time of the Transfer, the refund of the amount transferred to the account as a payment of the Transfer fee shall not be made.
5.6. In case the Client or another passenger on whose behalf the Client has made a booking did not appear at the agreed place of the beginning of the Transfer (within 60 minutes at the airports or within 15 minutes at all other places) since the moment of the agreed start of the Transfer, full or partial payment will not be returned to him/her.
5.7. The User agrees that when paying the cost of the transfer, he/she might be additionally charged additional fees and commissions of payment systems in accordance with the relevant agreements between the Company and the bank and/or the Company and the payment system, and the amount of the payment might be deducted from his bank/credit card account in a currency other than the currency of payment selected by the User, if the payment in a certain currency and/or mandatory conversion is compulsory by the terms of the bank and/or payment system, by which the payment has been made.
The User consent to receive advertising messages
6.1. The Company has the right to send informational messages to the User. The User agrees to receive advertising messages. The User has the right to refuse to receive advertising messages by using the appropriate functionality of the Service.
Privacy Policy
The administration of the Service is committed to maintaining your online privacy. We take very seriously the protection of the data you provided. Our privacy policy is based on the requirements of The General Data Protection Regulation of the European Union (GDPR). We collect personal data in order to: improve the performance of our service, contact the visitors of this site, provide services related to the activities of this site, as well as to perform the following actions.
7.1. Collection and use of personal data
We collect and use your personal data only in case of your voluntary consent. If you agree to this, you authorize us to collect and use the following data: your name and surname, date of birth, e-mail, phone number, identifiers of e-wallets, account data at social networks. All these data are necessary for the procedures of the booking services. The Service requests your phone number that is needed for prompt and secure communication with you in emergency cases. The collection and processing of your data is carried out in accordance with the laws in force in the territory of the European Union and the Slovak Republic.
7.2. Data storage, modification and deletion
All users who submitted their personal data to the site have the right to modify and delete them, as well as to withdraw their consent with their use. Your personal data will be stored during the storage period of commercial and tax data, once you will finish using your data, the site administration will delete them. To access your personal data, you can contact the site administration at the following address:
We may transfer your personal data to a third party only with your voluntary consent, in case these data had been transferred, we would not be able to change them, if they end up with organizations not associated with us.
All information provided by the User to the Service is stored on our secure servers. All payment transactions will be encrypted using SSL technology.
 Unfortunately, the transmission of information via the Internet is never completely secure. Although our Company will do everything possible to protect your personal data, we cannot guarantee the security of your data during their transmission to our website; any transmission you shall perform at your own risk. As soon as we receive your information, we will use strict security procedures and functions to prevent unauthorized access to your data.
7.3. Use of technical data when visiting the website
When you visit the website, records about your IP address, the time of your visit, settings of your internet browser, data about your operating system and other technical information needed to correctly display the contents of the website are being saved in our database. According to these data, it is impossible for us to identify the identity of the visitor.
7.4. Providing information to children
If you are a parent or a foster parent and you know that your children have provided us with personal information without your consent, please contact us at [email protected]. It is prohibited to post at our website personal data of minors without the consent of their parents or foster parents.
7.5. Use of cookies
For the correct display of the content and for the convenience of the visitors of website, we use cookies. These are small files that are stored on your device. They help the site to remember information about you, for example, in what language you are viewing the site and what pages you have already opened; this information will be useful on your next visit. Thanks to cookies, browsing the site is much more convenient. You can read more about these files here. You can configure yourself at your browser to accept or block cookies in general. However, inability to accept cookies might limit the performance of the site.
7.6. Use of your personal data by other services
This site uses third-party Internet services that collect information independent of us: GoogleAnalytics, GoogleAdSense,
The data collected by them can be provided to other services within these organizations and they can also use the data to personalize the advertising of their own advertising network. You can read the user agreements of these organizations on their websites. You can also refuse to allow these services to collect your personal data, for example, blocker of Google Analytics could be found here, Yandex Metrics blocker is here. We do not share personal data with other organizations and services not listed in this privacy policy. The only exception is the transfer of information under the legal requirements of state institutions authorized to carry out these actions.
7.7. Links to other sites
Our website may contain links to other sites that are not operated by us. We are not responsible for their content. We encourage you to read the privacy policy of each website that you visit, if there is one.
7.8. Privacy Policy Changes
Our website may update our privacy policy from time to time. We report any changes by posting a new privacy policy on this website. We monitor changes in legislation regarding personal data in the European Union and in the Slovak Republic. If you have left personal data with us, we will notify you of the changes in privacy policy. In case your personal data had been entered incorrectly, we would have been not able to contact you.
Medical information
If the client is a person with limited mobility or has any other special requirements that may affect the provision of transport services, then we must provide this information to the service provider in order to ensure the proper provision of these services.
7.9. Feedback and more
The service allows you to view, correct or delete your Personal Information.
The Company takes the necessary and sufficient organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, and other possible illegal actions of third parties with it.
To contact the administration of the site on issues related to the privacy policy feel free to write to: [email protected], or use the contact form placed in the relevant section of this site. If you do not agree with this privacy policy, you cannot use the services of, In this case you should refrain from visiting our website.
Final provisions
8.1. If for one reason or another one or more of the provisions of this Agreement would be declared invalid or unenforceable, this shall not affect the validity or applicability of the remaining provisions of the Agreement.
8.2. This Agreement has been published in Slovak, English, German and Russian, all versions are equally valid. However, in case of any discrepancies between them, the Russian version will prevail.